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Christie G. Regula, BA; Jeffrey J. Miller, MD; David T. Mauger, PhD; James G. Marks, MD

Arch Dermatol. 2007;143(12):1592-1593.

	Since this article does not have an abstract, we have provided the first 150 words of the full text and any section headings.

A growing number of measures, such as physician performance incentives, aim to improve the quality of health care in the United States. Patients and physicians, however, differ in their determination of quality of care and patient satisfaction.^1-2 The 2001 Institute of Medicine's Crossing the Quality Chasm: A New Health System for the 21st Century³ established guidelines for improving the current health care system to better meet patient needs. These guidelines provided a basis to define quality of care from a patient's perspective in an outpatient, university-based, dermatology setting.

Methods

Our survey, as approved by the institutional review board, was administered to patients older than 18 years who were waiting for their appointment in the dermatology outpatient clinic at the Penn State Milton S. Hershey Medical Center. The survey asked participants to indicate what they considered . . . [Full Text of this Article]

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