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Georgann Anetakis Poulos, MD, RPh; Robert T. Brodell, MD; Eliot N. Mostow, MD, MPH

Arch Dermatol. 2008;144(2):263-265.

	Since this article does not have an abstract, we have provided the first 150 words of the full text and any section headings.

Many dermatologists are under pressure to improve the efficiency and effectiveness of their clinical care in an era of stagnant reimbursement and higher office expenses. In addition, dermatologists in the United States are under increased scrutiny from payers, regulators, and patients who expect uniformly high-quality service from their physicians. The presence of increasing numbers of nondermatologist health care providers marketing themselves as skin-care specialists also places increased pressure on dermatologists to demonstrate the value of their services.

Patient perceptions of quality health care are important to the physician. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims.¹ Highly satisfied patients have improved outcomes in the management of chronic disease vs those less satisfied.^1-2 This reflects increased compliance among satisfied patients. Furthermore, dissatisfied patients are 4 times more likely to seek care elsewhere within 6 . . . [Full Text of this Article]

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